People Remember How You Act When Things Go Wrong

The moment that changes your life may begin years before you know it matters.

Fifteen years before Dr. Tina Seelig lands her dream job, she takes a family trip to Costa Rica that turns into a disaster.

There are bars in the pool. Music blasts day and night. The drinking age goes unenforced around teenagers. Parents get angry, yell at the staff who had nothing to do with planning it, and some leave early.

Tina responds differently.

S…